How To Book
How To Book Your Turkey Holiday: 6 Easy Steps
1) Choose: Browse Bespoke Turkey’s range of Turkey holidays. Do you want to walk the Lycian Way, explore Istanbul, discover Cappadocia, see the Black Sea Coast or enjoy mixture of all destinations? Once you’ve read and are clear about all aspects of your holiday including prices, what’s included and our suggested itinerary you then….
2) Call/email: Contact us to ensure availability. We can discuss departure dates, optional activities and we can book any additional features for you. Do let us know about any special requirements you may have.
3) Booked! To secure your booking, we will take your details and ask you for a Deposit. This will be 40% of the total cost of the holiday. This can be paid via bank transfer or we can take your credit card details securely over the phone for you. Please note that we currently accept only Pound Sterling. Alternatively, please address cheques to ‘Bespoke Turkey’.
4) Confirmation: Bespoke Turkey will now forward you confirmation of your booking and payment.
5) Full Payment: is required on receipt of your holiday pack which is sent out usually 8 weeks prior to your departure date.
6) Enjoy your Bespoke Turkey holiday! We would love to hear from you after you have returned from your Turkey holiday, please do contact us and let us know how much you enjoyed your Turkey holiday experience (we love your photos, too) – you never know, we may even publish your experiences and photos on our Blog.
Please note that Bespoke Turkey holidays do not include outbound/inbound return flights in the cost of any of our Turkey tours. This is to ensure you benefit from the flexibility choosing your own airline and departure times. We would be happy to advise you about trusted airlines and websites where you can obtain competitive flight quotes and are happy to advise you on any internal flight requirements.
Rest assured, we’re insured
As a small, family-run business, Bespoke Turkey has opted to insure your holidays with Towergate Chapman Stevens through AmTrust Europe Limited. This means that in accordance with ‘The Package Travel, Package Tours Regulations 1992’, all passengers booking with Bespoke Turkey are fully Insured for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Bespoke Turkey. A certificate detailing this cover will be given to each and every passenger as evidence of cover. Please ensure that you have been given the appropriate certificate(s) at the time of booking.
Do remember to organise holiday insurance for yourself and all members of your travelling group, as you are responsible for obtaining your personal holiday insurance to cover things such as illness/accident /loss of possessions.
It is very important that we are made aware of any medical conditions, physical or mental disabilities for you or your group prior to accepting your booking. Certain holidays will provide a greater physical challenge and you must ensure that any activity selected by you or any members of your party is suitable for those who are taking part. If you or people in your party have any special requirements then we will endeavour to accommodate them with the aim that that our services are as accessible as reasonably possible to all.
Holiday cancellation (by you)
If you require holiday cancellation you must tell us in writing as soon a possible. If more than 56 days notice is provided, a full refund will be given to you. Between 56 and 28 days notice prior to the start of your holiday you will forfeit your deposit or receive a 60% refund if you have already paid in full. If you cancel your holiday less than 28 days before the departure date, no refund will be given.
Holiday cancellation (by us)
In the unlikely event of cancellation of your holiday by Bespoke Turkey, you will receive a refund of all monies paid. Reasons for our cancellation include unforeseeable circumstances beyond our reasonable control, or insufficient numbers for the trip.
Our complaints procedure
Any complaints regarding the holiday should be made to Bespoke Turkey as soon as possible to enable us to try and deal with it quickly and efficiently. You must notify us of your complaint in writing within two weeks, 14 days of the actual completion date of your holiday.
Further relevant points
You may not advertise, use, give or resell your holiday or any discount offer associated with it or offer to do so (for profit or otherwise) or use it in connection with a competition, promotion, business and charitable or any other similar venture without our express advance written permission. You should inform us immediately if, within 4 weeks prior to your arrival date or during your break, any member of your party has, or develops, an infectious or contagious medical condition. If so we have the right refuse your booking.
We may ask you and/or any member of your party to leave immediately if your conduct is considered by us to be inappropriate, likely to cause harm, or impair the enjoyment, comfort or safety of your neighbours, other members of your group, staff and the general public, or is likely, in our belief, to breach any of our agreement with you. No refunds or compensation will be given in these circumstances and we reserve the right not to accept any future bookings from you or any member of your party.
By booking, you agree that we have the right to recover from you, either via the credit/charge or debit card used to pay for the holiday or otherwise, the costs of any compensation we may pay to others on the tour and/or any property or accommodation damage, and/or any other charges, fees or levies we may incur resulting from your action or inaction and from any breach of these conditions.
The booking you make is accepted on the terms that you understand the possible risks and hazards of such a holiday. Your day-to-day agenda and the purpose of this trip is taken as an aim and not as a contractual obligation. It must be accepted that delays and alterations are sometimes not possible to avoid. It is very important that we are made aware of any medical conditions, physical or mental disabilities for you or your group prior to accepting your booking. Certain holidays will provide a greater physical challenge and you must ensure that any activity selected by you or any members of your party is suitable for those who are taking part. To take part in our holidays you must have adequate insurance cover.
Any medication you may require as well as any necessary medical vaccinations and other arrangements including passport, traveller’s cheques, visa procurement are your responsibility. Travel arrangements not included in your itinerary are your responsibility and do not form part of your holiday. Any guidance or advice we may provide for you is done so in good faith and as such we do not hold any liability for it.
No refund or compensation will be made or given for any unused hotel accommodation, services or features of the holiday where unused at your discretion. We shall not be held liable for any damages or costs incurred caused by yourself or members of your party during your holiday. We may ask you and/or any member of your party to leave immediately if your conduct is considered by us to be inappropriate, likely to cause harm, or impair the enjoyment, comfort or safety of any person. No refunds or compensation will be given in these circumstances. If you or people in your party have any special requirements then we will endeavour to accommodate them with the aim that that our services are as accessible as reasonably possible to all.
By booking, any likeness or image of you secured or taken on any of our holidays maybe used by the Company without charge in all media (whether now existing or in the future) for bona fide promotional materials of any kind, such as brochures, videos and the internet.
The Company may transfer and/or assign its rights and/or its obligations under these booking conditions. This will not affect your rights under this contract. You may not transfer any of your rights or obligations under these booking conditions without the Company’s prior written consent, which may not be unreasonably withheld. A person who is not a party to this contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract, but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
Bespoke Turkey is a trading name for “The Cotswold Walking Company Ltd” 1st Floor Offices, Marquis House, 2 North Street, Winchcombe, Glos. GL54 5LH. Company registered in England no. 6418754